L O A D I N G
UX case study

Meeting room booking

Team collaborating around a meeting table

The brief

Many companies have a problem with booking meeting rooms. Sometimes it's hard to find a suitable room for a team meeting or an event, and the process of finding out which rooms are actually free ends up wasting everyone's time.

With a meeting room booking app, this problem can be solved easily. I designed a fast and simple booking experience that helps every employee of the company find and reserve the right room in just a few taps.

Process

Research
Understanding users and the problem space
Analyse
Spotting patterns and defining the challenge
Create
Sketching, wireframing and designing screens
Review
Validating the flow and refining the details

Problem statement

The growing number of employees and workspaces has forced companies to change the way meeting rooms are managed, as the process has become more complex than it needs to be.

Rooms get double-booked, employees walk from floor to floor just to find a free room, and there's no simple way to check availability before showing up.

"Managing meeting room is a pain"

User interview

As part of my research, I interviewed a few people from my network who work full time across different organisations, to understand how they currently book and use meeting rooms.

Meeting rooms are always double-booked, even when I've reserved one in advance.

I never know which rooms are actually free without walking over and checking myself.

Challenge

I need to create an application that supports the following features:

Check availability of meeting rooms
Difficulty in finding location of rooms
Effective booking mechanism
Synchronise bookings with calendar
Lack of a simple booking mechanism
Book a meeting room in a few taps

Personas

Based on the research findings, I put together two personas to keep the design decisions grounded in real needs and frustrations.

Rajesh Kumar — character illustration at his desk
Rajesh Kumar
  • Front End Developer
  • Developer Team
  • New Joined

Needs

  • To book a meeting room with ease of various discussion with stockholders

Frustrations

  • Difficulty in finding location of rooms
  • Inviting using a calendar makes it difficult to find team members
  • Meeting go on indefinitely
Vivetha Devi — character illustration with a laptop
Vivetha Devi
  • Talent Acquisition Executive
  • Human Resource Team
  • 2 Year Experience

Needs

  • To book a meeting room for F2F interviews on campus

Frustrations

  • Rooms with whiteboard not defined
  • Admin team has to be notified in person to handout any stationary required

Storyboarding

The organisation had a handful of meeting rooms and frequent scheduling conflicts. I sketched a short storyboard to see how an application could solve the problem end to end, from discovering a free room to confirming a booking.

8-panel storyboard, 4×2 layout — from needing a room to walking straight into one
  1. Employee needs a room, urgently
  2. Walks around checking each room
  3. Finds the room already taken
  4. Frustrated, meeting gets delayed
  5. Opens the booking app instead
  6. Sees every room's live status
  7. Books the nearest free room
  8. Walks straight in, meeting starts on time

Information architecture

Once the flows were clear, I mapped out the information architecture to reduce the possibility of usability and navigation problems within the app.

Full app sitemap and navigation structure

Ideate & Sketching

Initially, I started sketching on paper to see how the flow would look. I went through a few whiteboard sessions to work out each screen and even worked through various edge cases before moving to wireframes.

Paper sketches of the full booking flow

Visual design

For the visual style, I used a clean, professional palette of soft blues and neutral greys to keep the focus on room availability and booking status, paired with clear iconography for at-a-glance scanning.

Typography

AaUrbanist — Headings
AaUrbanist — Body

Colors

#2F6FED
#17C3B2
#101828
#E7EEFF
Sign in screen Sign up screen Calendar — month view & schedule Meeting room booking form Meeting preview Booking confirmed Profile & settings

Let’s create impactful design together.

Get in touch
ram.productdesigner@gmail.com