OBJECTIVES OF THE STUDY
The objectives of the case study are to find out the outlook and problems of effective application of management by objectives in the organization.
Designed on FigmaMy role : Product design
Overview
Management by Objectives enhances the performance of an organization. It is a process where the goals of the organization are defined and conveyed by the management to the employees of the organization with the intention to achieve each objective. So we will initiate this case study to solve organization and employees' pain points regards maintaining and tracking their management by objectives
Problem
1. Personal goals need to capture for the training or learning aspect from an external source apart from organizational goals
2. Every employee needs to be assigned unique goals
3. Employees' appreciation and feedback is required based on the goals results
4. A clear understanding of what is expected of them through the goals assigned
5. The managers set goals for every member of the team quarterly based and the goals agreed with employees before rolling out
Solution
1. The employees can set their personal goals or import goals from templates apart from organizational goals
2. Managers and employees can agree on the goal of this platform before rolling it out
3. Unique goals assigned for each employee in the team with clear expectations
4. Remarks and feedback can capture against each individual goal by the manager
5. Organization level surveys can be rolled out to the entire organization to arrive at the solution
6. Managers help ensure that subordinates’ goals are related to the objectives of the organization
7. Incentive or appreciation will be given to the employees based on the goals results
The specific objectives of the case study include
To determine problems that affect the optimized management by objectives in an organization.
To determine the level of employees’ commitment to achieving organizational objectives.
To find out the level of participation of both managers and employees in the setting of goals to be achieved in the organization.
To determine whether employees are given appropriate responsibility for achieving the set objective.
To recommend strategies for effective utilization of management by objectives.
Steps in MBO process
Define organization goals
Setting objectives is not only critical to the success of any company, but it also serves a variety of purposes. It needs to include several different types of managers in setting goals.
Define employee objectives
Once the employees are briefed about the general objectives, plans, and strategies to follow, the managers can start working with their subordinates on establishing their personal objectives. This will be a one-on-one discussion.
Continuous monitoring performance and progress
Though the management by objectives approach is necessary for increasing the effectiveness of managers, it is equally essential for monitoring the performance and progress of each employee in the organization.
Performance evaluation
Within the MBO framework, the performance review is achieved by the participation of the managers concerned.
Providing feedback
In the management by objectives approach, the most essential step is the continuous feedback on the results and objectives, as it enables the employees to track and make corrections to their actions.
Performance appraisal
Performance reviews are a routine review of the success of employees within MBO organizations.
Design process
User-centered design (UCD) process helps to solve any kind of problem and focus users at the center of analysis, their needs, habits, to make a good experience and be satisfied with using any product or services to achieve their goal.
A look at some competitor
I identified the competitors and analyzed their business strategies to determine their strengths and weaknesses relative to MBO 360
User define
Below three individuals will use this Product
Employee
Manager
HR
Empathize
In the research phase of this project, I interview Four users of ages 20-50 to better understand user challenges and motivations. The following research questions have arrived
What are the problems preventing the effective application of management by objective in an organization?
To what extent do both managers and employees participate in the setting of goals to be achieved in the organization?
To what extent are employees given appropriate authority and responsibilities for effective management by objective?
To what extent do motivation determines employee’s performance towards achieving the objectives
User research report
What are the problems preventing the effective application of management by objective in an organization?
Role-based goal creation
Recognition or appreciation
Feedback from reporting person
Self-learning and learning improvements
To what extent do both managers and employees participate in the setting of goals to be achieved in the organization?
Multiple goals have arrived for a particular role
MBO goals agreed with employees before rolled out
To what extent are employees given appropriate authority and responsibilities for effective management by objective?
Employee allows adding the personal MBOs apart from the organizational goals
Employee wants to customize the goal based on the requirement
Mandatory goals will learn within organization or external source
To what extent do motivation determines employee’s performance towards achieving the objectives?
Rewards and recognition
Incentive or compensation
Clear understanding of organizational-level goals
Persona
The following personas were created based upon my research about different categories of propels who working in the MNC organization. It helped me recognize that different people needs and expectations.
Rajesh Kannan
Bio
Persona is a front-end developer, and he works for a medium-sized enterprise in a senior position. He loves to problem solve, create innovative solutions.
Goals
Need a streamlined, easy-to-use method of creating and managing big-picture goals and the tasks.
Frustration
Employee wants to customize the goal based on the requirement. Clear understanding of organizational-level goals.
Arjun Vinoth
Bio
Persona is an Operations Manager and goal-driven executive more than 10 years experience with management and tactical business leadership.
Goals
Design a product that improves the user experience of clearly defining, prioritizing, and working to accomplish goals
Frustration
Multiple goal templates need to save in the platform for one or multiple roles Remarks and feedback need to capture against each individual goals
User flow (employee module)
User-centered design (UCD) process helps to solve any kind of problem and focus users at the center of analysis, their needs, habits, to make a good experience and be satisfied with using any product or services to achieve their goal.
User flow (manager module)
I have created a user flow to reflect the user's Progress from the launch of the application to discovering the functionalities in the platform and performing some functions.
User flow (HR module)
I have created a user flow to reflect the user's Progress from the launch of the application to discovering the functionalities in the platform and performing some functions.
Low fidelity wireframes
To brainstorm and test the initial design, I have created low-fidelity wireframes, for this, I have used the wireframe tool. there were three user roles and modules I had to design for 1. Employee module, 2. Manager module, 3. HR module
Typography & Colors
I have used Montserrat font throughout the user interface to give the product a modern and elegant look. To keep the product professional, I used various shades of grey and black.
AaMontserrat
Regular0123456789
MediumABCDEFGHIJKLMNOPQRSTUVWXYZ
Boldabcdefghijklmnopqrstuvwxyz
#13C49E
#3094E6
#80848B
Employee — high fidelity design
1. The employee can add their goals apart from the organizational goal 2. The employee can only view their personal as well as team association information 3. The employee can participate in the surveys rolled out by HR 4. The employee can see the history of the feedback given 5. The employee can rate their team members and management staffs
Manager — high fidelity design
1. All the employee features are available for the Manager as well because the Manager is also one of the employees in an organization 2. The Manager can validate the team members’ goals and feedback/remarks given against each and every goal 3. Technology level rating managed by their team members 4. To get Manager approval by the employee to delete the goals
HR — high fidelity design
1. All the employee features are available for the HR as well because HR is also one of the employees in an organization 2. HR module as they have full access for this application – Only preferred person by management 3. All the employee details in the organization are handled by HR 4. All the teams, team members, and associated teams details handled by HR 5. The goals template is only created by HRs which can be imported by the different types of employees 6. HR can schedule the survey for various roles including start and end dates 7. HR can view all the employee’s personal details, team association, and their MBO in the organization
Let’s create impactful design together.
Get in touch
ram.productdesigner@gmail.com